Frequently Asked Questions
Everything you need to know about our iconic footwear and services.
How do I determine the correct size for G.H.BASS shoes?
Most of our styles, including the iconic Weejuns, run true to size. However, leather loafers may feel snug initially and will stretch to fit the unique shape of your foot over time. We recommend consulting our detailed size guide available on each product page.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and undamaged items within 30 days of the original purchase date. Items must be returned in their original packaging to be eligible for a full refund.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout for those who need their footwear sooner.
How should I care for my leather loafers?
To preserve the quality of your leather, we recommend regular cleaning with a soft cloth and applying a high-quality leather conditioner. Avoid direct heat and store them with cedar shoe trees to maintain their shape and absorb moisture.
Do you offer international shipping?
Yes, G.H.BASS ships to a wide range of international destinations. Shipping costs and delivery timelines vary by country and are calculated at the time of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.